We aim to please; hopefully any questions will be answered in our FAQ section below. However If not, you can contact firstname.lastname@example.org
How do I place an order? - To begin your shopping experience, with Madia & Matilda, register and then select the item you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use; once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
Payment and shipping - You can pay by credit card or debit card, Madia & Matilda accepts: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank. You can also pay using PayPal
Please make sure that the shipping address is correct, as we're unable to redirect orders, once the items are dispatched to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
You will receive your purchases in 3-5 working days, after your order has been placed. This will include our delivery time, which will starts from the moment, an order is accepted and includes a 24 hour period; where your items will be processed and dispatched by our Studio. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
Delivery is between 9am-5pm, Monday to Friday. - All products will arrive in Madia & Matilda packaging. Your Madia & Matilda packages that are delivered to you by the courier Royal Mail. UK & international delivery available. Madia & Matilda endeavor to send out all packaging on the date ordered, however during busy periods this may not be possible; please note that external factors may attribute to a delay.
Student Discount - Madia & Matilda offers a 20% discount to students that can present a valid photo ID. Madia & Matilda student discount code is subject to approval which shall be verified please email and provide an image of your current student ID via your university or collage issued email address or NUS card. Please allow up to 2 business days for a response. This will enable us to provide you with your exclusive discount code.
Student discount is applied on full priced merchandise only, which does not include special promotions or other branded goods for the discount to be valid
Secure ordering & payment options - In order to use the Services made available via the web site, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request made by you. If your order is accepted, we will inform you by e-mail and we will confirm the identity of the party, which you have contracted with. This will usually be Madia & Matilda.co.uk or may in some cases be a third party. All purchases are securely processed.
How do I know if an item is in stock - If an item is listed as out of stock, then it is currently unavailable, but will be ready to order as soon as we receive new stock. However, because all our garments are recycled fabrics, many items are unique and limited production, once some pieces are gone there are no more. We will always state next to the item, what is in stock.
Returns & refunds - All returns & refunded item(s) must be in a saleable condition with a returns form, within 5 –10 days for a refund. For further details on returns, please go to the returns section on our website.
Alterations and all fittings are by appointment. We will arrange a consultation. You can fnd out more about our alerations service via our terms & conditions
Tracking an order - You can go to http://www.royalmail.com/track-trace anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
Shipping cost - Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by Royal Mail a Madia & Matilda partner carriers.